Even though we have a solid system integrated into online stores for the whole in-app purchase system, some errors might occur even during a slight connection problem and the payment could be delayed. When you face with such an issue, please follow the steps given below and remember that we are here to help:
- Please make sure that the fee is charged from the payment method you have chosen (You can check this issue over the banking system you are using for all the in-app purchases you have made).
- If the fee is charged from you, please wait for 24 hoursto check whether the items have been delivered to your account or not. The delivery of the items may vary depending on your internet stability and servers’ burden.
- Please close and re-open the application to check whether the items have arrived or not.
After following such steps, if you see that the items you have purchased haven’t been delivered to your account, you should contact us over here by doing the following steps:
- Please send us your user ID or username first so that we can check it for you.
**If you don't know how to check your user ID, check this article.
After you reach us about your issue, we will get back to you in a short time and compensate the amount but don’t forget, it may vary depending on the time zones. Have a lovely day!