If you are struggling with connection issues, you should do the following steps:

  • Just simply restart your device. Even though it sounds really simple, it is a solid method that actually works.
  • If restarting doesn't work out for you, try changing your connection (e.g wifi to mobile data):
  • Turn off one of your internet sources to prevent auto-switching between networks (e.g. turn off Wi-Fi and leave mobile data on.

How can I fix my Wi-Fi issues?


If you are struggling with Wi-Fi issues, please do the following steps:
  • Make sure that your Wi-Fi is turned on and you are connected to a network.
  • Go to your Settings, continue with "Wireless and Networks" or "Connections" and then Wi-Fi.
  • Turn Wi-Fi on.
  • You will see the strength of your Wi-Fi connection at the top of your screen.
  • If you cannot see the bars or you see the bars and they are not filled, it could mean that you are away from your connection source (e.g. router).
  • In such case, move closer to your router, check whether you have a stronger Wi-Fi connection and try again.
  • If you are not getting any results, restart your wireless router.
  • You may find your router's manual instructions about how to reset it online or in its user manual.
As a general example to how to reset a router:

- Unplug the router from the electrical outlet and make sure the lights on the router go out.
- Wait 30 seconds.
- Plug the router back in and wait 30 seconds for all the lights to come back on.
- Check all the lights (specifically Internetand DSLlights) are on.

How can I Fix Mobile Data Issues?


If you are struggling with mobile data issues, please do the following steps:
  • First of all, please make sure that you have a stable mobile data connection and your mobile data connection is turned on.
  • Go to your Settings, continue with "Wireless and Networks" or "Connections" and then Mobile Data or Cellular Data. You might need to select "Data Usage" before you see this.
  • Turn mobile data on. If it's already turned on, you should turn it off and on again.
  • You should be seeing a connection indicator (e.g. 2G, 3G, 4G, 4.5G, 5G, H).
  • If you cannot see that, please make sure that your Wi-Fi connection is inactive.
  • If you cannot see a data indicator even after you do the steps, you might be in an area where you are out of reception and coverage. One way to find this issue out it to move to a different area from your current location (as an example, your garden) and check your signal again.

    WARNING: If you are experiencing this issue frequently, it is best for you to contact your mobile service provider.